Job Description
Foundation Theatres is a proudly Australian, family-owned business operating three of Sydney’s premier live performance venues: the Capitol Theatre, Sydney Lyric, and the new Foundry Theatre. With a mission to operate world-class venues and a vision to inspire both theatre makers and theatre goers, Foundation Theatres is committed to delivering exceptional experiences and building a thriving theatre industry for generations to come.
With new venues on the horizon in 2025 and 2026, the business is entering an exciting phase of expansion, and is seeking passionate professionals to join them on this journey. Culture is at the heart of everything Foundation Theatres does, and every team member plays a critical role in shaping guest experience and operational excellence.
Job Description
Reporting directly to the CEO and working in close collaboration with the Executive team, the Head of Hospitality Operations is a senior leadership role responsible for all aspects of the food and beverage operation across the group. With up to 35,000 patrons visiting the venues weekly, the role combines strategic oversight with hands-on management of a high-volume, multi-site operation.
The ideal candidate is a driven, process-oriented hospitality leader who thrives on developing teams, building systems, and delivering excellence at scale.
Key responsibilities include:
- Operations – Lead day-to-day operations across all venues, streamline processes, and champion best practices to ensure seamless delivery.
- Team Leadership – Oversee the recruitment, onboarding, and development of 80+ casual staff; build culture, capability, and accountability across the team.
- Process & Procedure - Possess a natural curiosity to improve things, look at alternate processes and procedures and constructively challenge the norm.
- Product & Stock Management – Manage supplier relationships, procurement, costings and monthly stocktake processes to drive profitability.
- Systems & Technology – Manage POS, HRIS, and operational platforms; analyse data to optimise revenue and improve efficiency.
- Leadership & Culture – Promote a collaborative, values-driven culture; develop training frameworks and operational standards across the department.
- Event Sales & Delivery – Partner with catering teams to design compelling event packages and support the delivery of client events.
To succeed in this role, you will bring:
- 7+ years’ senior leadership experience in a high-volume hospitality environment
- Proven ability to manage large casual workforces and complex, multi-site operations
- Strong understanding of hospitality systems, financials, and compliance
- Excellent communication, leadership, and people development skills
- A proactive and solutions-oriented mindset, with strong attention to detail
- A genuine passion for guest experience — and ideally, for the theatre too!
This full-time role offers a generous salary package aligned to experience, along with a suite of benefits including:
- Complimentary access to theatre productions
- A collaborative, inclusive work environment
- A flat structure with access to executive leadership
- Professional development and long-term career growth opportunities
- Wellness leave and access to EAP programs
By applying to this role, you are agreeing to the terms set out in Hastings People's privacy policy available at
https://www.hastingspeople.com.au/privacy-policy
