Job Description
Our client is the new leader in the co-working membership space building a strong community of like minded professionals by creating an environment to flourish and network. Their spaces are carefully designed to promote creativity and comfortability giving its members a home away from home feeling.
Job Description
As General Manager, you will be an energetic leader who is excited by the opportunity of owning the full scope of an elevated flexible workspace concept. The General Manager oversees every aspect of the business, from day-to-day operations to the venue’s P&L. You will train and manage a team of elevated service providers, ensuring they deliver exceptional administrative and operational support, while demonstrating expert product and site knowledge to existing and potential members. Reporting into the Director of Operations, this role is responsible for achieving company sales and retention KPIs, working with brand marketing to drive local engagement, and overseeing all leads and conversion performance.
Candidate Profile
- Key responsibilities:
- Financial Performance: Take ownership of the site's financial health, managing the P&L to ensure profitability and sustainable growth. Implement strategic initiatives to maximize revenue and minimize costs while meeting company KPIs across various metrics.
- Sales: Develop and execute robust sales strategies to attract new members and retain existing ones. Effectively manage the sales pipeline, demonstrating strong lead conversion skills and leveraging your network to drive business growth.
- Community Engagement: Cultivate a thriving community within the business, fostering meaningful connections among members. Collaborate with brand marketing to develop and implement local engagement initiatives that enhance the workspace experience and drive member satisfaction.
- Operations: Oversee the day-to-day operations of the workspace, ensuring seamless service delivery, optimal spatial functionality, and adherence to brand standards. Lead by example in providing exceptional customer service and product knowledge to both team members and members alike.
- Team Leadership and Development: Recruit, train, and mentor a dedicated team of service providers, instilling a culture of hospitality and excellence. Empower your team to deliver outstanding administrative and operational support while fostering their professional growth and development.
- Growth Strategy: Work closely with the Director of Operations to develop and execute growth and retention strategies tailored to the local market. Contribute insights and feedback to forecast trends, opportunities, and new revenue streams.
- Competitive compensation package including progressive bonus structure
- Comprehensive health care inclusive of vision and dental insurance options
- Paid time off
- All corporate sanctioned national holidays (12 days)
- 16 weeks paid parental leave
- 401K
- Other employee benefits include commuter benefits, partner discounts, pet insurance etc
- Internal growth and development pathway within an exciting new startup
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